Support and Troubleshooting
We’re here to make your experience seamless—from quick questions about features to troubleshooting full system issues.
We’re here to make your experience seamless—from quick questions about features to troubleshooting full system issues.
Force Stop the app
"App settings"> Select "Force stop"> Choose OK
Clear system cache
System settings> System> Storage> Internal shared storage> Cached data> Choose OK
Power Cycle
Unplug your Internet modem AND your TV Box, leaving all devices powered down for 3 minutes. Then power back on all devices
Service is based on your own internet connection.
Are you meeting the minimum internet recommendations?
Is your ping under 30ms
Is your jitter under 3ms
Is your download at or above 100Mbps
Let's test your connection.
On the TV Box, go to your speed test app. It's located on the last row, it's called Internet Speed Test.
Launch the app, select start test.
When done, match your results to the above minimum. If it's not meeting the minimum, a modem reboot maybe needed. If your results are way off, contact us. Let us help.
Access denied, usually permanent, the log-in credentials may have expired or no longer valid. Payment or account renewal is needed.
Region blocked, will need a VPN set to a different country to access.
Usually temporary, the server may be overloaded and the request timed out, try again later.
Access denied, usually temporary but could be permanent. Sometimes just changing channels or updating the playlist will correct this.
Authentication and connection issue.
Your service is being restricted. Causes include exceeding your allowed device connections, an expired subscription, server-side blocks, or your ISP blocking your service.
Service Server update is needed. Be sure that you are using the most up to date service from our server list.
The M1K3TV / TiViMate player is the first app, on the first row. Highlight the app and press select on the remote.
The app will open to your TV channel guide. Press select on a channels program to start playing that content. To change to another channel, press up or down on the directional ring.
Other contact options are located on the far left hand side of Tivimate, hit the back button until you get to this menu. The Tivimate logo will be at the top left side.
You can choose your favorite channels from any playlist and it will be added to your favorites group under the playlist and also under All Playlists. This makes it very easy to find the channels you watch most.
There are two ways to add a channel to your favorites. When on the channel guide, long press the select button, a menu will pop up on the right, scroll down and click on Add to Favorites. Or, when watching a channel, long press the select button and a menu will pop up on the bottom, just scroll over to Add to Favorites and click on it. You can also add channels to your favorites from the search.
If adding or removing multiple channels to your favorites, long press on a channel, go to the menu and scroll down to Manage Favorites, you will be able to select multiple channels to add or remove. This only works for the group you are in and in the favorites under All Channels. If you want to edit other groups, you’ll have to do each one separately.
Video on demand for movies and TV series is a great option and gives you so much more to watch. VOD is only available by your provider.
To access VOD, from your channel guide, scroll to the far left and you will see the Movies and Shows, select the one you want, then scroll back to the right and you will see the list of providers/groups for your VOD, select one of them and your choices will appear to the right.
Most providers will have thumbnails of the movies/TV shows, some don’t, if there are no thumbnails, this is a provider issue and not anything you can do.